Frequently Asked Questions

Here is a list of frequently asked questions to assist you. You may also contact a Product Consultant by calling 1-800-561-6677. To facilitate inquiries our Consultants can service you in English, Spanish, or French. Or email , and we’ll promptly reply.

Can I receive product samples?
Can products with different designs be combined for quantity discounts?
Can I have a message printed on my products?
Is personalization included in the product price?
Can you print my company logo?
Can you print a custom map on my products?
Can you send me a proof before you print my product?
Are all Sharper™ products available online?
How do I place an order?
Do I need to create a website account to order?
I have set up my website account, can I modify it?
What can I do if I forget the user name or password for my website account?
I entered my promo code, why hasn't my order total changed?
What if I find lower pricing with another company?
How do I pay for my order?
How much will shipping cost?
How long before I receive my order?
What if I am not satisfied with my order?
How do I reorder?
Can you provide me with a Sharper™ logo from your library electronically?
Can you provide me with product images electronically?
Do you offer a custom printing service?
What is your privacy policy?

Can I receive product samples?

We will send you a sample of most of our products, along with a current catalog. To order online go to the Catalogs/Samples link on our website and complete the required fields. Or, if you prefer call a Product Consultant at 1-800-561-6677.

Can products with different designs be combined for quantity discounts?

To save our customers money, price breaks are available on most Sharper™ products depending on quantity purchased. Designs may be mixed and matched when using the same personalization.

Can I have a message printed on my products?

You can personalize with your own personalized message or choose from our extensive library of messages, available in English, Spanish or French. We'll print either on the back or inside of the card free. To view our complete library of messages please visit
http://www.e-sharper.com/freemessages.

Is personalization included in the product price?

Personalization on all of our products is free. We also offer several additional service features that allow you to customize your products. Visit www.e-sharper.com/personalize to find out more.

Can you print my company logo?

Our expert team of graphic designers can add your custom logo to most of our products for a one-time set-up fee of $45 per logo, including a free proof. Once your logo is on file, use it again at no additional charge. For complete details visit www.e-sharper.com/personalize.

Don't have a logo?
We offer a wide selection of contemporary logos which you can add for free. To view our complete library of logos please
visit www.e-sharper.com/personalize/logos.

Can you print a custom map on my products?

Our graphic designers can create a custom map of your new location for a one-time set-up fee of $45 per map, including a free proof. Once your map is on file, use it again at no additional charge. For complete details visit www.e-sharper.com/personalize.

Can you send me a proof before you print my product?

Ensure our graphic designers create your personalization exactly as you have intended by requesting a proof when you place your order. An additional charge of $10 applies. Proofs will be sent by email, fax or first class mail.

Are all Sharper™ products available online?

Yes, our entire product offering is available online. Our website provides several easy ways of searching for products. Use the left navigation bar and drop down menus while browsing to customize your search results.

How do I place an order?

Just select one of these easy ways to order:

Online, at our website.
By phone, 1-800-561-6677. Monday to Friday 5:00 am to 5:00 pm PST (8:00 am to 8:00 pm EST).
By fax, 1-888-251-4454. 24 hours a day.
By mail, complete the handy order form in the catalog and mail to the address detailed on the form. Need an order form? To download click here.

Do I need to create a website account to order?

You can browse our website without creating an account. However, the first time you order online you will need to create a web account. Our site uses details from your account like personalization, shipping address, etc., to streamline ordering and make shopping easier for you.

I have set up my website account, can I modify it?

Once you are logged in to you account, you can change or update information by clicking the My Account link at the top of the page. Use this feature to change your phone number, shipping address, personalization information, etc.

What can I do if I forget the user name or password for my website account?

If you are an existing web customer and have set up an account, we can email your password. Just go to the Log In page of the site and click on Forgot Your Password? You will be prompted to enter the email address used when you created your account. We'll then quickly send you an email with your password.

I entered my promo code, why hasn't my order total changed?

Promo codes are applied after we have received your order and have verified the code for eligibility. To qualify, please inform us of a promo code when you place your order. Discount offers are applied to the pricing of qualifying products, and promo codes with a minimum purchase amount requirement are based on merchandise total only (excluding taxes and shipping).

What if I find lower pricing with another company?

We will match any competitor's price or promotion if the product is of a similar size and quality. Please provide proof of advertised prices. This guarantee expires three months from order date. May not be combined with any other special offers.

How do I pay for my order?

If you wish to prepay, we accept Visa, MasterCard, money orders, and checks. Or if you prefer to be billed, we’ll extend a $1000 credit limit on first time orders, net 30 days.

How much will shipping cost?

Merchandise Total	Shipping Charge
0 - 49.99	8.95
50.00 - 99.99	9.95
100.00 - 199.99	13.95
200.00 - 299.99	18.95
300.00 - 399.99	22.95
400.00 - 499.99	26.95
Over 499.99	6.0% of merchandise value

How long before I receive my order?

Most products are printed in two business days or less and then shipped by UPS. Customers can expect to receive their shipments within seven to ten business days of ordering. When your order has shipped, we can send you an email notification detailing your UPS tracking number. Just provide us with your email address when you place your order.

Some products and services may require additional time. Your Product Consultant will provide confirmation when you place your order of the anticipated delivery time.

Need it faster? We can print and ship in-stock products within 48 hours for an additional charge of $35. This service is available for select items; please contact a Product Consultant at 1-800-561-6677 for details. Note that all orders are shipped by UPS.

What if I am not satisfied with my order?

We want you to be delighted with your purchase. So, if any product you order from Sharper™ fails to meet your expectations (and you are the sole judge), you may return it for a prompt exchange, credit or refund. This guarantee applies to all products we sell.

How do I reorder?

Our computer system keeps a historic record of all products you have ordered as well as the quantity and personalization details. We also electronically store your company logo. Reordering is easy; just call or email us and we can quickly answer any questions you may have relating to previous purchases.

Can you provide me with a Sharper™ logo from your library electronically?

Due to copyright restrictions, we are not able to provide electronic versions of our logos. Our graphic artists can however design a custom logo based upon your specifications. You can then use this logo on any product, and we will waive the $45 one-time set-up fee. We can also provide an electronic version of your custom logo by email or on a CD. Graphic design fees for custom logos are charged at $77.50 per hour.

Can you provide me with product images electronically?

Due to copyright restrictions, we are not able to provide electronic versions of our product images. However, we can recommend the following websites where photographs and illustrations can be purchased:

Do you offer a custom printing service?

Our expert team of graphic designers can create a unique and memorable look to promote your practice or business. Our Custom Creations� service is ideal for custom designing and printing a wide variety of communication and promotional products.
Visit www.e-sharper.com/personalize/customcreations.php to learn more.

What is your privacy policy?

We value your business and take your personal privacy seriously. Our business practices comply with the personal information laws enacted in both the United States and Canada. Visit www.e-sharper.com/privacy to learn more about our privacy principles and policies for collecting, using and securing personal information.